Zalora was enthusiastic about spreading global trends and bringing branded items within the reach of fashion enthusiasts in Southeast Asian countries.
- In 2012, Feng, Tan Wee, and Steven Kim founded Zalora and began their journey to reach the Philippines with the worlds of big brands and global collections. Later, Rocket Internet joined and invested in it.
- Zalora brings the most auspicious apparel, footwear, accessories, jewellery, bags, sportswear, and more for Men, Women and Kids. Beauty and grooming essentials are also now part of its offerings. Zalora collaborated with over 1000 brands like Nike, Superdry, Wrangler, Hollister, Penshoppe, Jaxon, Topman, River Island, Mango, Abercrombie & Fitch, and many others to lay your sight on.
Delivery Methods
Zalora has the best of the options to make it quick and secure to deliver your orders. It collaborates with ENTREGO, DHL and Ninija Van. The services offered are two – Standard Shipping and Express Shipping.
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Sold By Zalora – If the products are shipped from overseas, they’re charged ₱199 if the order values under ₱1995 and if the order is below this then the ₱99 delivery fee is charged. If the shipping is made locally, the delivery fee of ₱149 is charged on orders below ₱1695 and otherwise ₱49.
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Sold By Seller – Items shipped locally or from overseas are delivered for FREE if the threshold is over ₱1495 and if not so then ₱149 is charged as the delivery fee. All essentials are delivered free if you order over ₱1995 and if the order is below ₱1995 then it will be charged with ₱149.
Return and Exchange Policy
Zalora has you covered if you are unsatisfied with the order you received. If the products received are deemed to be faulty, damaged, or untidy, you can request to return or exchange them. The items must have all the tags and be in the original condition without any signs of wear and tear. This request to return the items should be made within 30 days of receipt of the order.
Gift Card
Zalora Gift Card is much better than the effort you put into selecting a present, and it fails to amuse the receiver. Send Zalora Gift Cards to your loved ones on birthdays, anniversaries, weddings, and special occasions such as festivals and gatherings. These gift cards are valid for claiming discounts and paying for the purchase.
- When the Gift Card reaches the receiver, it will be added to the Store Credit as you manually enter the Zalora Gift Card Code. The Zalora E-Gift Cards can be bought in 5 denominations – ₱500, ₱1000, ₱2000,₱3000, and ₱5000. These are valid for 1 year from the purchase date.
Refund Policy
Remember the following when it comes to the refund: It takes about 5-12 days to finish the order and evaluate the returned parcel. Then, the refunds are made using the original payment method. The refunds for Credit Card, PayPal, and Google Pay take up to 14 days; it takes about 30-45 days to get debit card payment refunds. Wallet credit and Gcash refunds are made immediately, and bank transfer is also a substitute for any refund method.