ShopSM is part of the SM Store, one of the biggest retail chains in the Philippines, making the shopping experience of online purchasers outstanding. It allows them to purchase essentials directly from the SM Store.
ShopSM offers a variety of products, including fashion and beauty items, home appliances, electronics, toys, and groceries. Customers can shop online and have their purchases delivered to their doorstep or choose to pick up their items in-store.
In addition to online shopping, customers can use the ShopSM mobile app to browse and purchase products, track their orders, and receive exclusive promotions and discounts. Use the ShopSM promo code to save more on your products.
Hassle-Free Returns
You have the option to return or exchange your items within 30 days from the purchase date. The return policy for products may vary, so review the policy before starting a return.
Returns can only be processed for items that are different, broken, damaged, wrong items delivered, or missing parts or accessories, or in cases of a change of size.
All products must be unused, in their original packaging and condition, and should include all accessories and the price tag. To return or exchange an item, visit a ShopSM store with your receipt and returned items.
Download the ShopSM App!
The ShopSM app has a user-friendly interface that allows you to manage your account, receive notifications and alerts, stay updated on the latest sale events, and access exclusive offers and discounts on your phone.
You can shop for your ideal products on the ShopSM app and have them delivered to your home. Also, gain access to app-user benefits, including special ShopSM promo codes.
Customer Services
ShopSM believes in providing exceptional service that exceeds expectations. The customer care team is always ready to assist in any way they can. You can reach out to them through multiple channels, such as:
- Visit their Support Page to submit a ticket regarding your queries.
- Follow ShopSM on Facebook and Instagram to stay updated.
- Download the ShopSM mobile app.
- Go through the FAQs for help.